Refund policy

Important: items in some of our collections are unique and handmade. We do not accept refunds, returns, exchanges for reworked Tapestry items, or custom-made rugs.

To receive a refund, items must be returned in their original packaging, including all tags and any items included in the packaging, within 14 days of receiving your order. Items purchased from Tuff Luck Clothing must be in perfect condition, unused, and free of damage, stains, odors, or any other defects that may prevent them from being sold as new.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 Refunds will be issued within 14 days of receipt of the item at our workshop (less the shipping costs paid at the time of purchase). Return shipping costs are also your responsibility. If more than 15 business days have passed since we’ve approved your return, or you have any questions/issues with your item, please contact tuffluckclothing@gmail.com so we can help resolve any issues with your order.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and tapestry items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.